Public-Safety Answering Point or Public-Safety Access Point is abbreviated as PSAP. It is a call center where emergency/non-emergency calls (like police, fire brigade, ambulance) initiated by any mobile or landline subscriber are terminated. Wikipedia has details on this here . At the EENA Conference 2022 David Wales, Customer Experience Expert & Filip Malenak, Managing Director, Zachranka presented a talk looking at Video communication to PSAPs - a human perspective. Technology is there to allow video communication between citizena & PSAPs, but human perspective has to be taken into account : safety of the caller, psychological impact for the call-takers #eena2022 pic.twitter.com/kFA5egpkBj — Cristina Lumbreras (@CrLumbreras) April 29, 2022 The abstract says: With new information and communication technologies, there is a growing demand to make it possible for citizens to contact emergency services by video. But allowing video communication with PSAPs comes with many challen...
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